In case anyone thinks Profeco is worth pursuing, here is my email back from them.
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Subprocuraduría de Servicios Dirección General de Quejas y Conciliación Dirección de Conciliación y Programas Especiales Departamento de Conciliación a Residentes en el Extranjero |  |
“2010, Año de la Patria, Bicentenario del Inicio de la Independencia y Centenario del Inicio de la Revolución”
Dear Mr. & Mrs. Phillips,
Thank you for your e-mail
The Consumer Protection Agency, PROFECO, is part of the administrative branch of the Federal Government of Mexico. The Department of Conciliation Services for Foreign Residents provides assistance towards trying to conciliate controversies for foreign or Mexican citizens living abroad that acquire any product or service from a Mexican supplier.
Because of the administrative nature of this Agency, Profeco cannot dictate mandatory resolutions to resolve controversies presented before us; therefore, we cannot force a reply from a company. We assist the parties within a mediation/conciliation procedure; based on the terms of the contract that consumer supplies us. Conciliation is an inexpensive way to settle a problem and keep it out of court.
According to the Federal Law of Consumer’s Protection, to submit a complaint through this Agency a term of one-year statue of limitations, after the purchase or inconformity shall be applied; besides, verbal promises will not be suitable in this conciliation procedure.
Profeco does not require the presence of the consumer during the mediation procedure. To be able to analyze your paperwork, and if applicable by law, start the conciliation/mediation procedure, it is required to submit, the following information:
1. Complete complaint form. (Attached)
2. Copy of the ID of the persons who signed the contract (Passport or Driver’s License).
3. Copy of the entire contract (ALL clauses and / or recitals)
4. Copy of the evidence of payment of the total amounts paid, such as credit card statements.
5. Copy of proof of sending of the cancellation request such acknowledgment, post receipt or note of sending as long as the cancellation letter an copy of the non fulfillment of the contract.
We inform you that Profeco does not cancel contracts but we offer help in case that the company does not honor your contract or your cancellation request.
Mail the supporting materials to:
Procuraduría Federal del Consumidor
Dirección General de Quejas y Conciliación
Av. Jose Vasconcélos no. 208, 6º piso
Col. Condesa. Del. Cuauhtémoc
C.P. 06140, México, D.F. (Mexico City)
Our fax number is: 011 52 55 56 25 66 21
It is important to stress that all personal and confidential information collected by Profeco, will be considered as non disclosed and protected by our Federal Laws. For further information do not hesitate to contact us to: (+52) 55-52-11-17-23 or to our e-mail: extranjeros@profeco.gob.mx
Thank you.
Sincerely,
Laura Mejía
Department of Conciliation
Services for Foreign Residents PROFECO