Senator Maria Cantwell,
Thank you for your willingness to work with me on this problem.
I am involved in an effort to get my money back from a timeshare located in Puerto Vallarta, Mexico. It’s called the Velas Vallarta and they run a shady operation. They make all kinds of promises while trying to sell you your timeshare. I told them I couldn’t afford it ($33,000?) but they go on showing how one can rent out your weeks and walk away with enough to go back and stay at another hotel and enough money in your pocket to pay for you vacation. Then they have you sign up with a third party which will handle the rental aspect. That costs about $600. Maria, the weeks DON’T RENT!! Not one has rented since 2006. And I’m not the only one in this boat. They also tell you at the time of signing that this is previously owned so I did not have the right to change my mind after signing. This is another lie! Mexican law allows you a 5-day right of rescission. But, of course, you have no way of knowing this till you get back home unless you travel with a laptop. I am now at the point where I no longer want to play the game of waiting for the weeks to rent. On my second trip there in March of 2009, they were sympathetic but said I needed to upgrade to a two bedroom. Then it would be easier to sell or rent the weeks. Plus I had to join a new rental company, Dreams RSI. Another $650. And again I heard the same story again, that it was previously owned and no 5-day right of rescission. I’m done with all of this. I want my money back………ALL OF IT!
I recently started a Facebook Causes page devoted to this effort called VelasResortsScam.
You can find it here: http://www.causes.com/causes/495784. The Velas are aware of this. I intend to comb thru online forums and gather as many others to the cause as I can.
But I need the help of my government also. In a recent email from Roberto Garcia, who maybe manages their contracts (phone 011 52 322 221 0091 Ext. 5618) (contracts@velasresorts.com), he reminded me that the jurisdiction of my contract is in Mexico, and I get that. But that doesn’t mean they have a right to lie and deceive. I am hoping you may have some leverage and could pull some strings to convince them to cancel my account and return my money to me. All of it. They should not be allowed to profit from this. I realize President Obama is busy and has more important things on his mind, but I figure he has a large staff that works on his behalf. I tried to send a copy of that letter to Mexican President Felipe Calderon, the Governor of the state of Nayarit, Ney Gonzalez Sanchez, which is where the Velas Vallarta is located, and to Profeco, the Mexican federal agency who’s job it is to look out for tourist, but I have not heard back.
Maria, timeshares are fleecing a lot of money out of Americans and Canadians. Besides getting my money back I would like to see a new program on the books, similar to the Better Business Bureau’s ratings, where all timeshares are graded and complaints compiled. During presentations they would have to disclose this information to the prospective buyers, whether in the USA, Mexico, or the Moon. IF they choose not to do this, then the prospective buyer should walk away quickly. This way a consumer database is easily available for consumers. Thanks you for any help you can offer me.
Duke PhillipsVelas salesman Dean McLean
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The upside is that the cost of staying in a hotel includes room service, cleaning, etc – things you don’t get during your stay in a timeshare. I can see how it could be considered an “investment in lifestyle,” but that seems like a wasteful and silly way to spend my money. That’s just me. I highly recommend you to read these articles from Mexican Timeshare Solutions on how to get out of a timeshare scam
https://www.timesharescam.com/